Terms and Conditions of Use for Istanbul Online Website

Last Updated: 2025-03-22

1. Introduction

Welcome to Istanbul Online website.”Website, These Terms and Conditions (“Terms”) govern your use of our website and services, including all purchases made through our site. By accessing, using, or making a purchase on our website, you agree to be bound by these Terms and Conditions and our Privacy Policy, which is incorporated herein by reference. If you do not agree to all of these Terms and Conditions, please do not use our website.

2. Use of the Website

  • Eligibility: By using this Website, you represent and warrant that you are at least 18 years of age or are reaching the age of legal majority in your jurisdiction, and that you have the right, authority, and capacity to enter into these Terms and be bound by them.
  • Permitted Use: You are permitted to use the Website for lawful purposes only and in accordance with these Terms. You are prohibited from using the Website in any way that could damage, disable, overburden, or impair our site or services, or interfere with any other party’s use of the Website.
  • Accounts: You may need to create an account to use some features of the Website. You are responsible for maintaining the confidentiality of your account information and password, and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account or any other breach of security.
  • Intellectual Property: The Website and all of its content, including but not limited to, text, graphics, logos, images, videos, audio, and software, are the intellectual property of Istanbul Online or its suppliers and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from the Website, except as expressly permitted in these Terms or with our prior written consent.

3. Products and Services

  • Product Description: We strive to provide accurate descriptions of the products available on our Website. However, we do not warrant that product descriptions, images, prices, or other product-related information are accurate, complete, reliable, error-free, or current. There may be slight variations between the actual product and the image displayed on the Website.
  • Availability: All products offered on the Website are subject to availability. We may change or discontinue products at any time without prior notice. If a product you ordered is unavailable, we will notify you, cancel the order, and provide a full refund.
  • Dropshipping System: Istanbul Online operates on a dropshipping system. This means we do not keep products in stock, but source them from third-party suppliers  after you place your order. This may affect delivery times, and they may differ from delivery times for traditional stores.
  • Prices and Currencies: All prices displayed on the Website are in the supported currencies (US Dollar, UAE Dirham, Turkish Lira) based on your selection. Prices are subject to change without notice. We are not responsible for any price differences due to exchange rate fluctuations. Additional taxes and shipping charges may be added to the product price and will be displayed to you before you complete your purchase.

4. Orders and Payment

  • Order Placement: By placing an order through our Website, you are making an offer to purchase the products specified in your order. We reserve the right to accept or reject your order for any reason, including but not limited to, product unavailability, pricing errors, or suspected fraud.
  • Order Confirmation: After placing your order, you will receive an order confirmation email. This confirmation does not mean that your order has been accepted, but merely acknowledges that we have received your order. Your order is only accepted when we ship the products to you and send you a shipping confirmation email.
  • Payment: All orders must be paid in full at the time of order placement. We accept the payment methods outlined on the Website. By providing your payment information, you represent and warrant that you are authorized to use the payment method and that the information you provide is accurate and complete.
  • Cancellation: You may cancel your order as long as it has not yet been shipped. Once an order has been shipped, it is subject to our Returns and Refunds procedures.

5. Shipping and Delivery

  • Shipping: We ship to the primary countries we serve (United Arab Emirates and Turkey). Other international shipping options may be available depending on your location. Shipping costs and estimated delivery times will be specified during the checkout process.
  • Delivery Times: Due to the nature of the dropshipping system, delivery times may vary and may be longer than traditional stores. We make our best effort to provide accurate delivery times, but they are estimates only and are not guaranteed. Delivery times may be affected by factors beyond our control, such as supplier shipping delays, customs, or weather conditions.
  • Customs Duties and Taxes: International orders may be subject to customs duties and import taxes upon arrival in the destination country. These charges are the responsibility of the customer and must be paid upon delivery. Please check your local customs regulations for more information.

6. Returns and Refunds

  • Return Policy: We want you to be completely satisfied with your purchase. If you are not satisfied with a product for any reason, you may return it in accordance with our Return Policy, which is available on our Website. Returns are typically accepted within [15] days of the delivery date, provided that the product is in its original condition, unused, and in its original packaging.
  • Return Process: To initiate a return, please contact us for return instructions. You are responsible for return shipping costs unless the return is due to our error or a defective product.
  • Refunds: Once the returned product is received and inspected, we will process your refund to your original payment method within [7] business days. Please note that it may take some time for the refund to appear in your account, depending on your bank or payment provider.

7. Disclaimer of Warranties and Limitation of Liability

  • Website and Products “As Is”: The Website and products are provided on an “as is” and “as available” basis without any warranties of any kind, either express or implied, including but not limited to, warranties of merchantability, fitness for a particular purpose, or non-infringement.
  • Disclaimer of Warranties: To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose, and non-infringement. We do not warrant that the Website or products will meet your requirements, or that the operation of the Website will be uninterrupted or error-free, or that defects will be corrected.
  • Limitation of Liability: To the fullest extent permitted by applicable law, we shall not be liable for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to, damages for loss of profits, data, goodwill, use, or other intangible losses, arising out of or in connection with your use or inability to use the Website or products, even if we have been advised of the possibility of such damages. In any event, our aggregate liability to you for all damages, losses, and causes of action (whether in contract, tort, or otherwise) shall not exceed the amount paid by you to us, if any, for the products or services in question.

8. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of laws principles. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates.

9. Modifications to Terms and Conditions

We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting the revised Terms and Conditions on the Website. Your continued use of the Website after the posting of changes constitutes your acceptance of the revised Terms and Conditions. We encourage you to review these Terms and Conditions periodically for any updates.

10. Entire Agreement

These Terms and Conditions constitute the entire agreement between you and Istanbul Online regarding your use of the Website and supersede all prior and contemporaneous agreements and understandings, whether oral or written, between you and us.

If you have any questions about these Terms and Conditions, please contact us through the “Contact Us” section of our Website.